Once you have created your profile, you will only be able to update the email and the account password from the ‘My Account’ section. To do so, you must have access to your registered email. A notification email will be sent to your inbox to confirm the change, and if you forget your new password, access to your email will be required to reset it. You can get the reset link on your email in case of ‘Forgot Password’.

The 5× Playthrough Condition applies only to Bonus Sweeps Coins (SC) included in promotional or bonus packs. Bonus Sweeps Coins must be wagered five (5) times before they become eligible for redemption. Purchased coins have no wagering requirement and are available for gameplay immediately.
Playthrough is satisfied only through real gameplay wagers.
Example: 5× Bonus Sweeps Coins Playthrough
Purchase

• User purchases a $99.99 – 5× Pack
• User receives 120 Bonus Sweeps Coins
• These coins start under the 5× playthrough condition

• User must wager 120 SC
• After play, balance becomes 130 SC
• Balance moves to 4×

• User must wager 130 SC
• After play, balance becomes 80 SC
• Balance moves to 3×

• User must wager 80 SC
• After play, balance becomes 500 SC
• Balance moves to 2×

• User must wager 500 SC
• After play, balance becomes 300 SC
• Balance moves to 1×

• User must wager 300 SC
• After play, balance becomes 400 SC
• All remaining Bonus Sweeps Coins become redeemable

• The 5× playthrough applies only to Bonus Sweeps Coins
• Purchased coins are not subject to wagering requirements
• Balances may increase or decrease during gameplay
• Playthrough is completed only by wagering in games
• Holding coins does not count toward playthrough
• Once the 1× requirement is completed, all remaining bonus-derived Sweeps Coins move to the Redeemable Balance
• Redemption is subject to SpinSaga’s redemption rules and eligibility requirements

Winnings from free promotional play are designed to let you explore and enjoy the platform.
To unlock redemption, simply make a qualifying purchase of $9.99 or more and complete the required playthrough on your Sweeps Coins.
Once completed, you’ll be able to redeem your eligible winnings.

Our Customer support is available 24/7 to assist you with any questions or concerns. Contact us via:

• Email: support@spinsagacasino.com
• Live Chat: Accessible directly on our website for instant assistance.

To reset your account password, you can go to the ‘My Account’ section once you login. Enter the current password and the new password. For verification, an email will be sent to your registered email. Please make sure, you have access to the same email address.

If you wish to close your SpinSaga, you may do so by going to the Contact Us section and submitting a request to close your account. If the reason behind the closure of your account is related to concerns about possible responsible social gameplay issues you must indicate this in your request. Further details are provided in our Responsible Gaming section.

Yes, SpinSaga is committed to providing a safe and secure gaming environment. We use industry-standard 256-bit SSL encryption technology to protect your personal and financial information.

Gold Coins are our in-game currency. You can use them to play exciting games and enjoy the real casino experience, also you get .10 SC for every 25, 000 GC winning.

We give free Gold Coins when you purchase Saga Coin packages. Keep an eye out for promotions and bonuses across our website, newsletters, and social media. Additionally, you may earn coins as part of our loyalty rewards.

Spend your Gold Coins to play various social casino games and unlock exciting features. The more you play, the more perks and entertainment options you can access.

Gold Coins offer a thrilling, risk-free casino experience and can be converted to Saga Coins. For every 25, 000 GC winning, you get .10SC.

Yes, SpinSaga is fully optimized for mobile gaming. Simply access our platform via your browser or download the app for a seamless gaming experience.

You must be over 18 years of age or over the minimum legal age required as stipulated in the jurisdiction of your residence. Proof of age may be required during registration to ensure compliance with legal regulations.

We support multiple secure payment methods, including:

• Credit/Debit Cards: Visa, Mastercard
• E-Wallets: Skrill

Deposit processing times vary:

• Credit/Debit Cards: Instant
• E-Wallets: Instant

To redeem your winnings, simply click on the ‘Redeem’ button and explore a range of exciting Gift Card options from luxury brands such as Disney Cruise Line, Prada, Louis Vuitton, and more. Ensure you meet all eligibility requirements before initiating the redemption process to avoid any delays and enjoy your rewards seamlessly. But there is no monetary value to these gift cards, for more information, you can read our Terms & Conditions.

We offer a wide variety of games, including slots and table games. Our collection is constantly expanding with new and exciting titles.

Yes, you can. Using the Gold Coins which you get as a welcome bonus or through daily promotions, you can experience the thrill of spinning and winning without risking any real money.

Our platform is compatible with:

• Desktops/Laptops: Windows 10+, macOS 10.13+
• Smartphones: iOS 13+, Android 8+

To ensure the best gaming experience, please ensure your browser is up-to-date. Most modern browsers like Chrome, Firefox, and Safari have automatic updates enabled.

Check your internet connection. Update your browser or switch to a different one. Clear your cache and cookies. If issues persist, contact our Customer Support Team via live chat or email.